Faq

How long does shipping take?

We aim to process and dispatch all orders within 1-3 business days. Domestic shipping typically takes 3-7 business days. International shipping times vary by destination, usually ranging from 7-20 business days. You will receive a tracking notification once your order is on its way.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet been processed for shipping.

What is your return policy?

We offer a 30-day return policy for items in their original, unworn, and unwashed condition, with all tags attached. Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. Refunds will be issued to the original payment method once the return is received and inspected.

How do I initiate a return or exchange?

To start a return or exchange, please email our support team at [email protected] within 30 days of receiving your order. Include your order number and the reason for the return. We will provide you with detailed instructions and the return address.

What if my item is damaged or defective?

We sincerely apologize for any inconvenience. If you receive a damaged or defective item, please contact us at [email protected] within 7 days of delivery. Include photos of the product and its packaging. We will arrange a prepaid return label and expedite a replacement or full refund.

How do I find the right size?

Detailed size guides are available on each product page for our Tops, Dresses, and Pants. We recommend comparing your measurements with the guide for the best fit. If you are between sizes, we generally suggest sizing up.

Are the colors in the photos accurate?

We make every effort to display product colors as accurately as possible. However, monitor settings and lighting can cause slight variations. Please refer to the product descriptions for additional color details.

How do I care for my TejasRasa garments?

Care instructions are listed on the label of each garment. We recommend following these instructions to maintain the quality and longevity of your items. Generally, washing in cold water and laying flat to dry is advised for most fabrics.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. Our website uses SSL (Secure Sockets Layer) encryption technology to protect your personal and payment information. We do not store your full credit card details on our servers.

How can I get help?

For any questions not covered here, our dedicated customer support team is ready to assist you. Please email us at [email protected]. We strive to respond to all inquiries within 24-48 hours during business days.